AlfaChat Website Chat is a separate communication channel that allows you to receive messages from website visitors directly in the AlfaChat interface.
A company installs the widget on its website, after which new messages from visitors appear in AlfaChat together with inquiries from other connected channels.
Employees do not need to use a separate live chat service or open another dashboard.
The Website Chat channel is available free of charge.
How website chat works
After the channel is connected, a widget appears on the website through which visitors can send messages to the company.
The process works like this:
- A visitor opens the chat on the website.
- They send a message through the widget.
- The message arrives in AlfaChat.
- An employee sees the new conversation in the shared interface.
- The employee's reply is sent back to the visitor in the widget.
For the employee, this is a regular customer conversation inside AlfaChat.
The message source remains visible as a separate channel - Website Chat.
How to install the widget
To connect the widget, create a new Website Chat channel in AlfaChat.
After the channel is created, the system provides the widget code.
Add the code to your website before the closing </body> tag or install it through your website management system.
Once the code is added, the widget becomes available to visitors.
There is no need to develop your own chat interface or a separate backend.
Where Website Chat can be installed
The widget can be installed on almost any website where custom JavaScript code can be added.
For example:
- a corporate website;
- a school or educational center website;
- a landing page;
- a branch website;
- a course page;
- a service website;
- an advertising landing page.
A common setup is to install the widget across the entire website so that visitors can open the chat regardless of the page they are viewing.
Messages appear in AlfaChat
After installation, there is no need for a separate live chat interface.
All new messages from the widget appear in AlfaChat.
An employee can:
- open a new conversation;
- view previous messages;
- reply to the visitor;
- continue the conversation later;
- handle the inquiry together with colleagues.
This makes Website Chat another full communication channel inside the shared AlfaChat workspace.
Multiple employees can handle conversations
The same Website Chat channel can be handled by several employees.
This is useful when incoming inquiries are distributed among administrators, sales managers, or support staff.
Each employee can see the current conversation history.
If one manager has already replied to the customer, another employee can review the conversation and continue it without having to ask colleagues for context.
Conversation history is saved
The conversation with a visitor does not remain only in the browser of a specific employee.
The message history is stored in AlfaChat.
This is especially useful when:
- a customer returns with another question;
- the conversation is handed over to another employee;
- a manager is temporarily unavailable;
- previous communication needs to be reviewed;
- a supervisor wants to check how the inquiry was handled.
Website Chat therefore becomes part of the company's overall customer communication history.
CRM integration
Website Chat can be used together with a connected CRM.
After a visitor provides contact details or becomes an identified customer, further communication can be linked to the main workflow in the CRM.
This makes it possible to connect:
- the website inquiry;
- the customer contact;
- further communication;
- the manager's work;
- CRM processes.
The exact capabilities depend on the CRM being used and the configured integration.
Website Chat together with WhatsApp and Telegram
Website Chat works alongside other AlfaChat channels.
A company can connect several channels at the same time, including:
- Website Chat;
- WhatsApp;
- Telegram;
- other available channels.
For employees, all of them remain part of the same interface.
The source of each conversation is preserved, so the manager can see where the customer came from.
Widget appearance settings
The widget can be adapted to match the company's website.
You can change the main visual and behavioral elements of the widget.
For example:
- name;
- welcome message;
- appearance.
Settings are managed in AlfaChat without changing the website's underlying logic.
Desktop and mobile support
The widget automatically adapts to the visitor's device.
On desktop, the chat opens in a separate window over the website.
On mobile devices, the interface adapts to the smaller screen and makes it convenient to continue the conversation from a smartphone.
Visitors do not need to install an app.
A free communication channel
There is no separate monthly fee for using the Website Chat channel.
A company can install the widget and receive messages from website visitors free of charge.
Other AlfaChat channels are connected and billed according to the current pricing plans.
What Website Chat can be used for
Website Chat can be used for:
- initial inquiries;
- consultations;
- questions about services;
- pricing questions;
- bookings;
- customer support;
- schedule questions;
- inquiries from advertising landing pages;
- communication with visitors who do not want to switch to a messenger.
All conversations continue to be handled inside AlfaChat.
Frequently asked questions
Do I need to install a separate application on the website?
No.
To connect the widget, simply add the AlfaChat widget code to the website.
Do employees need a separate dashboard for website messages?
No.
All messages arrive directly in AlfaChat.
Can the chat be added to several website pages?
Yes.
If the widget code is installed globally, the chat will be available on every page where the code is loaded.
Can several employees handle Website Chat messages?
Yes.
Several AlfaChat users can work with the same Website Chat channel.
Is the message history saved?
Yes.
Conversation history is stored in AlfaChat and remains available to employees.
Can Website Chat be used together with WhatsApp and Telegram?
Yes.
Website Chat is a separate channel and can work alongside other connected channels.
Does the chat work on mobile devices?
Yes.
The widget is adapted for both desktop and mobile devices.
Is Website Chat paid?
No.
The Website Chat channel is currently available free of charge.
Connect Website Chat to AlfaChat
Website Chat allows you to add your own communication channel to the website and immediately integrate it into your team's existing workflow.
The visitor writes through the widget, while the employee receives the message in AlfaChat and replies from the same interface used for other channels.
Install the free Website Chat widget and bring website inquiries together with the rest of your customer communication in AlfaChat.