Website visitors often want to ask a simple question before submitting a request, making a call, or purchasing a service. If they have to search for a phone number, switch to another messenger, or fill out a long form, some inquiries may be lost.
AlfaChat Website Chat allows visitors to message a business directly from the website, while employees receive those messages in the familiar AlfaChat interface. There is no need for a separate live chat service: website inquiries appear alongside conversations from other connected channels.
The Website Chat channel is available free of charge.
Why businesses need website chat
A website can explain a company, its services, and pricing in detail, but visitors almost always have additional questions. For example:
- whether there are available places;
- how much a service costs;
- whether it is possible to book a specific time;
- which option is the best fit;
- how payment works;
- where a branch is located;
- which documents or information are required.
At that moment, it is often easier for a visitor to send a short message than to search for the answer independently.
Website chat makes it possible to start a conversation directly on the page where the question appears and turn visitor interest into real communication with the company.
All inquiries in one interface
When a company uses several communication channels, employees have to constantly switch between different applications and tabs.
One customer writes in WhatsApp, another in Telegram, while a third is browsing the website and wants to ask a question there.
With AlfaChat, employees do not need to monitor a separate live chat dashboard. Messages from website visitors arrive in AlfaChat just like inquiries from other connected channels.
As a result, managers can handle customer conversations in one place and are less likely to miss new inquiries.
Visitors do not need to switch to another service
Not every visitor wants to open WhatsApp or Telegram just to ask a business one question.
Website chat reduces the number of extra steps: the visitor opens the widget, sends a message, and starts the conversation directly on the website.
This is especially convenient when the visitor:
- is discovering the company for the first time;
- is not yet ready to submit a request;
- wants to quickly clarify one detail;
- is using a computer and does not want to switch to a phone;
- does not use the messenger the company usually offers for communication.
The business gains an additional communication channel without having to introduce a separate system for operators.
Website conversations can be handled by the whole team
Website inquiries should not remain on one computer or be tied to a single employee.
Because messages arrive in AlfaChat, the company can handle them using the same workflow already used for other customer conversations.
This is especially important for educational centers, branch networks, and companies where several administrators or managers work with incoming inquiries.
Conversation history remains available inside the workspace, so another employee can continue the conversation with the context of previous messages.
Website chat complements messengers instead of replacing them
Different customers prefer different ways to communicate.
One person prefers Telegram. Another uses WhatsApp. A third does not want to leave the website.
The goal for a business is not to force every customer into one communication channel, but to offer a convenient option at the right moment.
Website chat becomes another entry point, while AlfaChat brings inquiries from different channels together in one interface.
This allows the company to be available where the customer prefers to start the conversation without making the work of employees more complicated.
Especially useful for education businesses
For a school or educational center, the website is often the first point of contact with a potential customer.
Parents and students explore programs, prices, schedules, teachers, and branch locations. After that, they often have additional questions:
- whether a program is suitable for a child of a certain age;
- when the next group starts;
- whether a trial lesson is available;
- how much the course costs;
- whether there are places available at a specific branch;
- whether another schedule can be arranged.
With website chat, visitors can ask these questions immediately without leaving the site.
An administrator receives the inquiry in AlfaChat and handles it alongside other customer conversations.
Website chat can be placed on the pages where it matters most
The widget can be used across the entire website or only on pages where visitors are most likely to need help.
For example:
- service pages;
- course pages;
- pricing pages;
- contact pages;
- branch pages;
- advertising landing pages.
This makes it possible to offer a fast way to contact the company at the exact moment when a potential customer is making a decision or looking for additional information.
No separate live chat service is required
A traditional live chat service often means another dashboard, another list of conversations, and another interface that employees need to monitor during the day.
In AlfaChat, website chat is simply another communication channel.
If the team already works with customer messages in AlfaChat, there is no need to learn and maintain a separate system just for website inquiries.
This simplifies daily work and helps maintain a unified customer communication process regardless of where the message comes from.
AlfaChat Website Chat is free
There is no separate monthly fee for using the Website Chat channel.
A company can install the widget on its website and use it as an additional communication channel for visitors.
Other AlfaChat channels are connected and billed according to the current pricing plans.
How to start using website chat
To connect Website Chat, create the Website Chat channel in AlfaChat, copy the widget code, and add it to your website.
After installation, visitors will be able to message the company through the widget, and new messages will appear in AlfaChat.
A detailed step-by-step installation guide is available in the Help Center.
Frequently asked questions
What is AlfaChat Website Chat?
Website Chat is a widget that a company installs on its website. Visitors can use it to send messages, while employees receive and handle those inquiries in AlfaChat.
Do employees need to open a separate dashboard for website messages?
No. Messages from the widget arrive directly in AlfaChat and appear alongside inquiries from other connected channels.
Is Website Chat paid?
No. Website Chat is currently available in AlfaChat free of charge.
Does Website Chat replace WhatsApp or Telegram?
No. Website Chat is an additional communication channel. Customers can choose the most convenient way to contact the company, while employees continue handling inquiries in one AlfaChat interface.
What types of websites can use the widget?
Website Chat can be used on corporate websites, websites of schools and educational centers, service pages, landing pages, and other websites where visitors may need to contact the company.
Do we need to develop our own live chat?
No. AlfaChat provides a ready-to-use widget. To connect it, you only need to add the provided code to your website.
Add another convenient communication channel for customers
The easier it is for a potential customer to ask a question, the more likely their interest is to turn into a real conversation with the company.
AlfaChat Website Chat allows businesses to receive inquiries directly from the website and handle them in the same interface where the team already communicates with customers through other channels.
Connect free Website Chat and bring customer conversations together in AlfaChat.